Most SOCs run 24×7 in three shifts. A typical 9-hour shift looks roughly like this:
- Handover (15 min). Review what the previous shift left open — active investigations, escalations, watch items.
- Queue triage (2–3 hrs). Work the alert queue. Most alerts are noise. The job is to separate the signal fast.
- Deep dives (2–4 hrs). The handful of alerts that aren't noise become investigations — pivot through logs, query EDR, check identity events, build a timeline.
- Reporting & tickets (1–2 hrs). Document findings, hand off to other teams, update detection rules to suppress recurring noise.
- Spikes. Real incidents take over the day. Everything else stops.